By using this website, you agree to the following Terms & Conditions and Privacy Policy. Please read them carefully before using this website.

This privacy policy notice is for this website; www.lisajaynecreative.com and is served by Lisa Jayne Creative Ltd and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

This website privacy policy describes how www.lisajaynecreative.com protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. This policy is updated from time to time.

This website privacy policy was updated on: 27/07/18

If you have any questions about this policy, please email lisa@lisajaynecreative.com.

Introduction

I gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

I also collect information to better understand how visitors use this website and to present timely, relevant information to them.

I may collect the following information:

• Name and job title
• Contact information including email address
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Information pertaining to Newsletter and Resource Library signup
• Other information relevant to client enquiries
• Other information pertaining to special offers and surveys

How I use this data

Collecting this data helps me understand what you are looking at from the company, enabling me to deliver improved products and services.

Specifically, I may use data:

• For my own internal records.
• To improve the products and services I provide.
• To contact you in response to a specific enquiry.
• To customise the website for you.
• To send you promotional emails about products, services, offers and other things I think might be relevant to you.
• To send you promotional mailings or to call you about products, services, offers and other things I think might be relevant to you.
• To contact you via email, telephone or mail for market research reasons.

Cookies and how I use them

What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

I may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps me improve the website structure, design, content and functions.
• Identify whether you are signed in to my website. A cookie allows me to check whether you are signed in to the site.
• Test content on my website. For example, 50% of my users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to my website. I may show your relevant content, or provide functionality you used previously.
• Cookies do not provide me with access to your computer or any information about you, other than that which you choose to share with me.

Controlling cookies

You can use your web browser’s cookie settings to determine how my website uses cookies. If you do not want my website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, my website will issue cookies when you visit it.

Controlling information about you

When you fill in a form or provide your details on my website, you will see one or more tick boxes allowing you to:

• Opt-in to receive marketing communications from me by email, telephone, text message or post.

If you have agreed that I can use your information for marketing purposes, you can change your mind easily, via one of these methods:

• Sign in to our website and change your opt-in settings.
• Send an email to lisa@lisajaynecreative.com.
  Write to me at: Lisa Jayne Creative Ltd, The Lodge, Cadwell Park, Louth, Lincolnshire LN11 9SD
• I will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information I hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

I will always hold your information securely.

To prevent unauthorised disclosure or access to your information, I have implemented strong physical and electronic security safeguards.

I also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

My website may contain links to other websites.

Please note that I have no control of websites outside the www.lisajaynecreative.com domain. If you provide information to a website to which I link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

It is mutually agreed that the following terms and conditions form an integral part of this contract between Lisa Jayne Creative and {{client.name}} (hereinafter known as the client). No variation or modification shall be effective unless accepted by Lisa Jayne Creative in writing.

Lisa Jayne Creative is acting as an Independent Contractor. Lisa Jayne Creative is not undertaking any artwork as any employee of the Client, nor entering into a joint venture of partnership with the Client. Lisa Jayne Creative reserves the right to seek advice or assistance when required.

Payment

All orders require a 50% non-refundable deposit to secure your booking. Artwork will not be released prior to the full balance being paid. Final payment is due prior to printing. Lisa Jayne Creative currently accepts BACs, cheques, PayPal and credit cards.

Pricing

Lisa Jayne Creative reserves the right to change prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. Quotes and estimates are valid for 30 days.

Time Scales and deadlines

Any timings given are for estimation purposes only unless the Client sets a required deadline. Lisa Jayne Creative will always keep the Client up to date on timings via the client area. Lisa Jayne Creative will strive to work within this timeline, but it is important for the client to also co-operate in a timely manner. Lisa Jayne Creative will not be responsible for not meeting deadlines due to delayed client action or response. Lisa Jayne Creative cannot be held responsible for any delays if deadlines are not mentioned in writing prior to booking. Any delay in the completion of the design due to unforeseen illness, or events out Lisa Jayne Creative’s control will mean the project may be delayed, you will be notified if this is the case.

Rush Orders Orders may be considered RUSH if they are needed within a 3 week turnaround. Rush orders are accepted depending on availability and the requirements of the project. Rush orders will add a charge of 15% to your order total.

Amendments and changes

The Client must assume that all additions, alterations, changes in content, layout or process changes requested by the client, will alter the time and cost. The Client will be notified in advance before undertaking any work of any additional costs. Any changes made by Lisa Jayne Creative will be charged at the current hourly rate.

Expenses

The client must assume that all expenses of, including but not limited to, stock imagery, fonts, digital items, printing and materials to be used within any design work created by Lisa Jayne Creative on behalf of the Client will be added to the final bill and fall on the responsibility of the Client for payment. Where any expenses are due to arise, Lisa Jayne Creative will provide the client with a quote and will require written confirmation of acceptance before making any additional expenses.

Digital Stock, Copy & Photography

Costs of any digital stock, fonts, copywriting and/or photography is not included unless otherwise stated. The client is responsible for supplying all content and imagery prior to the project commencing. Should the Client request Lisa Jayne Creative to source digital stock, fonts and/or photography on their behalf, a sourcing fee of £25 per hour will be charged along with the full cost of the item(s). Lisa Jayne Creative will hold the licence for any digital stock, fonts or photograph purchased on behalf of the client.

Returns and Cancellation

If there is a need to cancel your order, please contact Lisa Jayne Creative immediately. If your final approval has not been received and your project has not gone into production, you are responsible for your deposit and any materials that have been purchased. If your project has gone into the production process you are responsible for the entire amount as stated. Every effort is made to assure your satisfaction. If there is an error on the part of Lisa Jayne Creative, we will do our best to correct the problem. Ownership of all copyrights and the original artwork shall be retained by the Lisa Jayne Creative. Any usage of the artwork created by Lisa Jayne Creative prior to the project being cancelled will result in appropriate legal action. In the unlikely event of Lisa Jayne Creative not being able to complete the design due to unforeseen illness, or events out of control, then another professional and reputable designer will undertake the artwork. Lisa Jayne Creative reserves the right to cancel the artwork at any given time without prior notice.

Design Property and Copyright

All designs and concepts are property of Lisa Jayne Creative. Lisa Jayne Creative retains all rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request. Upon full payment of all fees invoiced in relation to the client’s project, the copyright and reproduction rights of the final design(s) will only be transferred from Lisa Jayne Creative to the client if prior agreed and paid for. Any design(s) not chosen by the Client shall remain the property of Lisa Jayne Creative. Artwork maybe used in the Lisa Jayne Creative’s advertising material, magazines, website, blog or social media pages and consent is hereby given by the client. The client is fully responsible for ensuring they have obtained full copyright or permissions to use any content in the artwork not provided by Lisa Jayne Creative. This includes all photography, copy and content, design elements and branding of other companies. Lisa Jayne Creative can not be held responsible for any legal action taken against the Client for unlawful use of any content within their design.

Copying

It is important to Lisa Jayne Creative that every piece of design work we create is our own. Sending inspiration from Pinterest, etc. to give an idea of your style is great! But please, don’t send Lisa Jayne Creative someone else’s design and ask us to create a copy for you, but with your wording and colors.

Proofing

All proofreading is the client’s responsibility. The client should thoroughly proofread all information they intend to include in their design prior to sending to Lisa Jayne Creative to incorporate. A further proofread should be done once the client has received the design. Any mistakes noticed after completion are not Lisa Jayne Creative’s responsibility. Any amendments will be charged at the current hourly rate. All proofs will be provided in digital form.

Printing

Credit is not given for printing through Lisa Jayne Creative. All printing fees must be paid prior to any design being released for printing. Colours of printed versions of your artwork may vary to that displayed on your screen and the overall finish may differ to that of artwork you have printed elsewhere. Lisa Jayne Creative cannot be held responsible for any variations in colour or quality. Any mistakes found after the artwork has been printed are the client’s responsibility and all re-printing charges will be the responsibility of the client. For any artwork the client arranges printing, Lisa Jayne Creative can not be held responsible for any errors, colour matching, finishing or quality of the final printed product. i.e. Lisa Jayne Creative is not able to offer advice on printer issues.

Confidentiality

Lisa Jayne Creative shall not disclose any confidential information concerning the design or project to any third party without prior permission.

Complaints

Any complaints should be raised by the client with Lisa Jayne Creative, in writing, within 28 days of first becoming aware of the matter to be complained of and in any event within 28 days of receipt of the artwork.

Finally

The client agrees that it shall not hold Lisa Jayne Creative or her agents or employees liable for any incidental or consequential damages that arise from Lisa Jayne Creative’s failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused intentional or negligent acts or omissions of Lisa Jayne Creative or Client, any client representatives or employees, or a third parties.